What happens when you are in an intense business meeting with twelve other people and you stay calm?
1. You notice what makes other people tick. You gain a greater understanding of their personalities, their hot buttons, and what turns them off.
2. You get to see what people are good at and what they are not good at. You can use that information later when you are assembling project teams or assigning roles and responsibilities. Even if you’re not the final decision-maker, you’ll have a much better idea of who to try to recruit or recommend for certain tasks.
3. You gain a much greater understanding of what the real issues are and the underlying causes of those issues. You can stay rational while others become emotional.
4. When you do eventually step in to the discussion, the odds are much greater that people will listen to what you have to say. You will be seen as providing a calm perspective rather than a hot-headed approach.
The media makes a big deal about dynamic retorts and explosive comments. However, it’s the calm observer who has the better chance of affecting long-term, meaningful change.