Immerse Yourself in Observing Other People

Today don’t jump into a hot debate at a meeting or take over an operations situation and tell other people what to do. Instead invest yourself in observing people. Observe how they interact and how they make decisions and how they communicate their messages. Observe your customers. Be part of the crowd, not the sentry guard standing in the observation tower.

Watch people today.

See what frustrates them and motivates them. While you observe them, ask yourself, “What could my organization create that would be of more appropriate value for this person? How can we make the solution for this person simpler, less expensive, more helpful, or more convenient?” You don’t have to be Mr./Ms. Fix-It. Just observe today and learn from others.

 

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