The Facilitator is the person who asks questions and gets multiple people involved in sharing their insights.
Many times when I worked with someone as an executive coach he or she called me up three months into our relationship and said, “Dan, I learned something today.”
I said, “What is it?”
“I learned I don’t have to have all the answers.”
“That’s good because you don’t have to have all the answers.”
By taking an important issue in your business and turning it into an open-ended question, you can both guide the conversation and gather meaningful insights from a variety of people. One of the most effective meetings I’ve ever attended was a McDonald’s meeting where four restaurant managers sat on bar stools at the front of a room with about 30 McDonald’s owner/operators and corporate executives in the audience. The regional vice-president facilitated a conversation between the restaurant managers and the audience members on a variety of topics. In this way, the owners and the executives were able to see the business issues in new ways that influenced how they thought about future initiatives.
Two Questions for The Facilitator Approach to Leadership
1. What important business topic would you like to gain insights on and what group could you gather to discuss that topic?
2. What four questions would you like for the group to discuss their answers to?