In his book, Humans are Underrated, Geoff Colvin makes a great case for why empathy is the most powerful skill humans have. He defines empathy as “discerning another person’s thoughts and feelings, and then responding in appropriate ways.”
I love that definition.
Employee empathy, boss empathy, customer empathy, and society empathy. Take the time to understand the other person’s thoughts and feelings, and then respond in appropriate and effective ways. Empathy is the key to successfully growing your business in a sustainable way.